Many consumers use patient feedback from rating and review sites to help
select a doctor just like they would use reviews on TripAdvisor to find the
best travel destination.
It’s often their first impression.
Health care organizations don’t have control of those reviews, but a
growing number are now taking their Consumer Assessment of Healthcare
Providers and Systems (CAHPS) survey data and publishing those positive and
negative reviews on their physician’s profile page.
A free download from Binary Foundation, “The Power of Online Ratings and Reviews” will help health care communicators learn how publishing verified patient
survey data to physician profile pages will boost transparency while
helping them to attract new patients and remain competitive.
- Ways to streamline the process to review and post patient feedback
- How to gain physician buy-in
- How to develop an internal review committee for consistency
- And much more